Terms, Conditions & other Polcies
Last updated: September 16, 2024
Terms and Conditions
When purchasing an item, you are obtaining the physical copy only, all copyright remains with Serena Malyon. You are responsible for reading the full item listing before making a commitment to buy it. By using the checkout process, you enter a legally binding contract to purchase the item.
We have the right to change the price of goods and shipping at any time, and have the right to correct pricing errors that may occur.
We are not responsible for damage that occurs during the shipping process.
​
Return and Refund Policy
Once the item has shipped, all sales are final. Please consider your purchase carefully. If you wish to return your item to Serena Malyon, please contact at serenamalyon@gmail.com - All returns and refunds will be at our discretion. You may request a refund at any point before the item has been shipped.
​
Fulfillment/Shipping Policy
Order processing takes up to 2 weeks, please be patient. If there is a rush on the item, please contact Serena Malyon directly at serenamalyon@gmail.com. If the order cannot be processed within the desired timeframe, you may request a refund.
All shipping is provided by Canada Post. Please contact Serena Malyon directly if you prefer FedEx or UPS, please be advised that there may be additional shipping costs.
​
Orders may take longer to arrive than anticipated due to factors outside of our control.
​
If you've purchased shipping with tracking, that information will be sent via email when the item has shipped.
​
All items are shipped with reasonable packaging - any damage sustained during shipping is not the responsibility of Serena Malyon Illustration. Should any damage occur during the shipping process, please detail it and contact us at serenamalyon@gmail.com immediately. At our discretion, we may be able to refund your purchase or repair the item.
​
Retention of Right to Change Offering
We may, without warning, change products, services, or create limits for the services.
​
Copyright
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Serena Malyon. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Dispute Resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Alberta, Canada, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Calgary. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.